Shipping policy

Where we ship, how long it takes, and what it costs.

Processing time

  • Standard products — 1 to 2 business days
  • Customised items (names, numbers, logos, custom designs) — 2 to 4 business days

Processing starts once any required advance payment is received. See our Order Terms for advance payment details. Processing may take longer during sales, holidays and high-volume periods.

Delivery times

  • Pakistan — 5 to 7 business days via Leopards, M&P or a similar courier
  • Remote cities, towns and villages — allow an additional 1 to 2 business days for courier coverage and route schedules
  • International — 7 to 15 business days, depending on the destination country, plus any customs delays

Rush delivery may be available at an additional fee, subject to feasibility and current workload — ask us before ordering.

Shipping costs

  • Pakistan: a standard delivery fee applies, shown at checkout. Free shipping is offered during promotions.
  • International: calculated at checkout based on destination, weight and courier rates.

Cash on delivery

Cash on delivery is available across Pakistan. For orders above Rs 5,000 and for all customised items, an advance payment is required to confirm the order — the balance is then paid on delivery. Full details are in our Order Terms.

International orders

Customs duties, import taxes and clearance fees are not included in our prices and are the customer's responsibility. These vary by country and are charged by your local authorities, not by Vinxee.

Tracking

You'll receive a tracking number by WhatsApp, SMS or email once your order ships. Tracking can take 12 to 24 hours to start showing updates in the courier's system.

Incorrect addresses

Please double-check your address at checkout, including house number, street, area and city. If a parcel is returned because the address was incomplete or incorrect, reshipping charges are payable by the customer.

Lost or damaged parcels

Vinxee is not responsible for parcels damaged or lost after they have been handed to the courier, but we will help you file a claim. For damage claims, please provide an unboxing video, photographs and any courier documentation.

Orders containing multiple items may be shipped separately.

Contact

Email: info@vinxee.com
WhatsApp: 0325 9181499
Monday to Saturday, 10am to 7pm PKT